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Philippine call center companies should treat the recession in the United States as an opportunity rather than as an obstacle for growth and expansion, industry experts and an economist said.
During the Call Center Expo and Conference held recently, executives from call center companies said they believe that the ongoing recession in the United States, where [...]

MANILA, Philippines–The call center industry owes a lot of its success to the Filipino’s ability to speak fluent English but a little more assertiveness and a lot more middle managers would help, industry executives have told INQUIRER.net.
“Filipino operators can learn a thing or two from the Indians on how to best sell to the customer,” [...]