What does it take to be a Technical Support Engineer
There is no common standard of becoming a TSE. However, as I grow in this line of work, I am beginning to see dead people…. JOKE!… I am beginning to see a trend in the behavior my colleagues are showing. Here are some:
1. They seldom give up on something. They are there in the line of fire, ready to by slaughtered and butchered in the dirty and filthy hands of Irate callers.
2. They never stop asking questions. This does not not imply that they lack comprehension that they need to be taught everyday, every hour. This show that they are willing to learn, to try new things. Or…… I might as well take that first statement back. hehehhee
3. They learn to appreciate SLEEP. hehehehe. This work requires a lot of brain-cycle. Overclocking is not required. However, neural networks must be reconfigured, restructured for optimal processing. And sleep does it.
These are just some of the things that I observe. Stay tune for more brain-crunching, mind-twisting blogs in the next chapter….
Must be techie
April 5th, 2008 at 6:14 amThey often miss gimmicks and parties with friends not working on a call center.
April 6th, 2008 at 6:54 am